Last Updated: June 13, 2026
Shipping Questions
How long does it take to process and ship an order?
Processing takes 1–2 business days. After processing, delivery takes an additional 4–7 business days within the US and Canada.
Do you ship to countries other than the US and Canada?
No. Shipping is limited to addresses within the 50 United States and Canada. We do not ship to any other international destinations.
How is the shipping carrier determined?
The carrier is assigned per order based on destination, package weight, and available carrier capacity. Different orders may use different carriers. Carriers may include USPS, UPS, FedEx, and Canada Post.
Is shipping really free?
Yes. Free shipping applies to every order with no minimum purchase requirement.
What should I do if my package shows “Delivered” but I cannot find it?
First check with neighbors and household members. Wait 48 hours (carriers sometimes mark packages as delivered early). If still missing, contact info@setactive.sbs within 10 days of the delivery date.
Return & Refund Questions
How many days do I have to return an item?
You have 30 calendar days from the delivery date to initiate a return.
Who pays for return shipping?
We do. We provide a prepaid return shipping label at no cost to you.
Is there any restocking or handling fee?
No. We do not charge any restocking fees, handling fees, or administrative fees.
How long does the refund process take?
After we receive your return, refund processing takes 1–2 business days. Your bank may take an additional 7–10 business days to show the credit in your account.
Can I return items bought on sale?
No. Items marked “Sale” or “Final Sale” on the product page cannot be returned or refunded.
What condition must returned items be in?
Items must be unused, unworn, unwashed, with all original tags and packaging attached. Items with manufacturing defects are also eligible.
Order & Payment Questions
What payment methods are accepted?
Visa, MasterCard, and PayPal.
When is my card charged?
Immediately after you click the final order confirmation button.
Can I cancel or change my order after placing it?
Email info@setactive.sbs as soon as possible. If your order has not yet entered the processing stage, we may be able to cancel or modify it. Once the order has been processed or shipped, changes are no longer possible.
What happens if my payment is declined?
The order will not be placed. You will see an error message at checkout. Contact your bank or card issuer before trying again.
Contact & Business Questions
How do I contact customer service?
Email info@setactive.sbs or call +1 (978) 530-3376 during business hours (Monday–Friday, 9:00 AM – 6:00 PM Eastern Time).
Where is your physical business located?
Our business address is 8 Crowninshield St Unit 216, Peabody, MA 01960, United States. This is not a retail store; it is our administrative and return processing location.
What are your customer service hours?
Monday through Friday, 9:00 AM – 6:00 PM Eastern Time.