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Contact Us

  • Last Updated: June 13, 2026

    Customer Service Department

    You may contact our customer service team using any of the methods below. We aim to respond to all inquiries within one business day.

    Email Contact

    Email address: info@setactive.sbs
    Typical response time: 1 business day

    For faster handling, include your order number in the subject line.

    Phone Contact

    Phone number: +1 (978) 530-3376
    Hours of operation: Monday – Friday, 9:00 AM – 6:00 PM (Eastern Time)

    If you reach voicemail, please leave a message with your name, callback number, and order number (if applicable). We will return your call within one business day.

    Postal Address

    8 Crowninshield St Unit 216
    Peabody, MA 01960
    United States

    Note: This is our administrative and return processing location. We do not have a public retail storefront at this address.

    Information to Include in Your Inquiry

    To help us resolve your issue as quickly as possible, always include:

    • Your order number (if your inquiry relates to an existing order)

    • Full name and email address used when placing the order

    • A clear, concise description of the issue or question

    • For damaged, defective, or incorrect items: attach clear, well‑lit photos of the product and the packaging

    Inquiry Routing by Topic

     
     
    Issue Type Best Contact Method Subject Line Suggestion
    Order status or shipping delay Email “Order Status – [Order Number]”
    Return or exchange request Email “Return Request – [Order Number]”
    Payment or billing issue Email or phone “Billing – [Order Number]”
    Privacy or data deletion request Email “Privacy Request”
    Product question before purchase Email or phone “Product Question”